RETURN POLICY
Last updated August 19, 2025
REFUNDS
All sales are final and no refund will be issued without investigation.
Damaged or Defective Product:
If the product is damaged or defective please take photographical evidence to submit within our contact form. Please contact us to begin an investigation within 14 days of receipt of order.
Incorrect addresses:
Please confirm that the information you enter for shipping is correct. We are not able to make corrections in time to avoid returns or changes. If you enter an incorrect shipping address, you will be charged a re-ship fee of $20 plus the cost to ship your entire order. You will be invoiced, and the fees must be paid prior to re-ship. If your order is cancelled or refunded, Hair~2~Toes will deduct the cost of those shipping fees due to your error.
Order replacement time will vary from case to case, as every case is different, and will be addressed as such.
Stolen Packages:
If the shipper has delivered your package to the address you provided, and someone else has stolen your package, collectively; Hair~2~toes and the carrier (USPS) are released from responsibility. While they may be able to track your package to confirm delivery, this is not always possible. If your package is truly stolen, it becomes a criminal matter and should be reported to your local police department. However, you are still welcome to file a missing order report with the carrier.
Hair~2~Toes understand how stressful is can be to have a misplaced order, and well do all in our power to make if right by you, our customers. Please help us make it right, do all that you can to make sure your order is delivered successfully.
If you are in an area where others or even you have experienced issues with packaged delivery, please consider shipping to a different location to avoid future or reoccurring issues with your delivery.
QUESTIONS
If you have any questions concerning our return policy, please contact us at:
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