Last updated October 8th, 2026

 

We offer one shipping method to suit the needs of our customers:

Ground Shipping: 3 to 7 business days

We strive for a swift preparation process and orders are typically processed and dispatched at max 10 days after submission so that customers can receive their items promptly. We offer one shipping option, but can change shipping methods for orders that have e-mailed for other methods and will be charged accordingly. USPS, a third-party supplier may be managing our inventory and will be responsible for shipping your products.

 

Delayed Orders

Unexpected delays can occur due to various reasons such as logistic challenges, inclement weather, high demand, or carrier issues. We are committed to handling these situations with transparency and efficiency. In the event of a delay, our priority is to keep you informed. We will promptly notify you with updates on the status of your order and the expected new delivery time. Our goal is to provide clear and accurate information so you can plan accordingly. Understanding the inconvenience caused by delays, we offer options to maintain your satisfaction. If your order is significantly delayed, you will have the choice to continue with the order, modify it, or cancel it for a full refund. Our customer service team is always available to assist with any changes to your order.

 

Returns and Exchanges

If you have any questions about refunds, returns or exchanges, please review our refund policy (https://hair2toes.com/returns-exchanges/).